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Practice Policies

Confidentiality & Medical Records

Locked blue folder

We need to hold personal information about you on our Computer system and in paper records to help us to look after your health needs. Your doctor is responsible for their accuracy and safe-keeping. Please help to keep your records up to date by informing us of any changes to your circumstances.

Doctors and staff in the practice have access to your medical records to enable them to do their jobs. From time to time information may be shared with others involved in your care if it is necessary. Anyone with access to your record is properly trained in confidentiality issues and is governed by both a legal and contractual duty to keep your details private.

All information about you is held securely and appropriate safeguards are in place to prevent accidental loss.

In some circumstances we may be required by law to release your details to statutory or other official bodies, for example if a court order is presented, or in the case of public health issues. In other circumstances you may be required to give written consent before information is released – such as for medical reports for insurance, solicitors etc.

To ensure your privacy, we will not disclose information over the telephone or fax unless we are sure that we are talking to you. Information will not be disclosed to family, friends, or spouses unless we have prior written consent, and we do not leave messages with others.

You have a right to see your records if you wish. Please ask at reception if you would like further details and our patient information leaflet. An appointment will be required. In some circumstances a fee may be payable.

Freedom Of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access To Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Comments/Compliments/Suggestionscomments

The practice welcomes any comments, compliments or suggestions regarding the service.  There is a suggestion leaflet available or comments can be given to any member of staff or put in the suggestion box. We will try and resolve the problems or implement Good ideas.

Complaints Procedure

We always try to provide a good quality service to you the patient.  There may be times when you feel this has not happened and if this is the case we hope you will bring this to our attention.  When a complaint is made - we see this as a means by which we can improve our services.  We would like to resolve as many complaints as possible at a practice level. 

If you wish to make a complaint, please telephone or write to the practice manager.  A leaflet explaining the NHS complaints procedure can be made available - ask the practice manager. 

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



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