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Practice Charter

What We Will Do For You:

  • We are responsible for providing you with high quality health care within the surgery, at home if appropriate or by referring you to hospital or community agencies when necessary.
  • We will maintain strict confidentiality of your health records and all other information.
  • You will be treated as an individual, with courtesy and respect.
  • We will give you full information about the services we offer by means of this practice leaflet and by you asking our receptionist
  • We will explain any proposed treatment to you and discuss the alternatives.
  • We will refer you to a hospital consultant if we feel it is in your best interest to do so.
  • Ask you beforehand if you object to the presence of a third party
  • We will respect your cultural and religious belief and your right to privacy.
  • You have the right to see your health records, subject to limitations in the law. (A brief period of notice will be required).

In Return We Ask You To:

  • Be courteous and respectful to our staff, including Doctor(s) and Nurse(s). 
  • Advise us of your change of address and contact number.
  • Inform us as early as possible if you are unable to keep an appointment.  This practice monitors appointments which are not kept and if this happens more than two times then we will write to you and if it continues to happen we will ask you to register elsewhere
  • Be punctual for appointments and phone to cancel the appointment, with 24 hour notice if possible.  This willenable us to offer that appointment to another patient
  • Avoid calling surgery for non-urgent matters during 9:00 am and 10:00 am as this is the busiest time.
  • Request Home visit only when the person is too ill to attend the surgery.
  • Be patient when you experience some delay. Our doctors try to see patients on time for their appointment but some times there may be an emergency or a seriously ill patient who requires extra time with the doctor.
  • Ensure that young children do not damage the practice waiting areas in any way or be allowed to wander unsupervised around the building.
  • Be responsible for your own health.  We will give you our professional help and advice.  It is your responsibility to act upon it.

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